Terms and Services
Our Terms and Conditions were last updated on January 1, 2025. Please read these terms and conditions carefully before using our Service.
Introduction
Welcome to the GuideTrackee® service (the Service). By accessing or using our services, you agree to comply with and be bound by the following Terms and Services (Terms). Please review them carefully. If you do not agree with these terms, you must not use the GuideTrackee® service.
The Company
The GuideTrackee® service is provided by WTG Solutions sp. z o. o., 30-428 Kraków, ul. Zdunów 22F/5, NIP 6793303306, KRS 0001113840. In this document, the Company refers to WTG Solutions sp. z .o. o.
Eligibility
The GuideTrackee® service is accessible only to legal entities (You, the Customer) located in Poland that have a valid Polish tax registration number (NIP) and to customers of such a legal entity that received the GuideTrackee® access token (the Token). By using the Service, you represent and warrant that you meet these requirements.
Acknowledgment
These are the Terms and Conditions governing the use of the GuideTrackee® service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Account Registration
To access the Service, You need to register for an account. You must provide accurate and complete information during the registration process and update your information to keep it accurate. A valid Tax Identification Number (NIP) is strongly required.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.
Use of the Service
The GuideTrackee® service allows You to register tours and issue tour Access Tokens (or Tokens) to your direct customers (Guides, Supervisors, or Members). Depending on the tour type, various services are provided:
| Feature \ Token type | Simply | Together | Flexible |
|---|---|---|---|
| Tracking | Yes | Yes | Yes |
| Predefined guide messages | Yes | Yes | Yes |
| Tour member's alert messages | Yes | Yes | Yes |
| Guide/members messaging | No | Yes | Yes |
| GuideTrackee recommendations | Yes | Yes | No |
| Your recommendations | 0 | 0 | 15 |
| Notifications | No | Yes | Yes |
| Operator's advertisements (to be added) | No | No | No |
To use the GuideTrackee® service, Your direct customers must use the GuideTrackee® mobile application. It is available for iOS and Android mobile operating systems.
You agree not to:
- Use any other application or build your solutions based on the GuideTrackee® service API to provide the Service to your direct customers.
- Violate any applicable laws or regulations.
- Engage in any activity that interferes with or disrupts the Service's operations.
- Use the Service for any unauthorized or illegal purposes.
- Post or share content that is offensive, harmful, or infringes on the rights of others.
Content
You may have the ability to submit, post, or share content via the Service. By doing so, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display your content.
We reserve the right to remove or modify any content that violates these Terms or is otherwise objectionable, at our sole discretion.
All content shared with the use of the GuideTrackee® service, including text, graphics, logos, and software, is the property of the Company and is protected by copyright and other intellectual property laws.
The Company is not responsible for the content of the Application's users. You expressly understand and agree that You are solely responsible for the content and for all activity that occurs under your registered account, whether done so by You or any GuideTrackee® service users associated with Your account. You may not transmit any content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of such objectionable content include, but are not limited to, the following:
- Unlawful or promoting unlawful activity.
- Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
- Spam, machine- or randomly-generated content, unauthorized or unsolicited advertising, chain letters, or any form of lottery or gambling.
- Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
- Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity, or other rights.
- Impersonating any person or entity including the Company and its employees or representatives.
- Violating the privacy of any third person.
- False information and features.
The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, to block access to the Service.
Subscription and Payments
Certain features of the GuideTrackee® service may be available through subscription plans. Details of the subscription plans, including pricing and billing cycles, will be provided at the time of purchase.
You agree to pay all fees associated with your subscription in a timely manner. We may use third-party payment processors to process payments required to access the Service. By providing your payment information, you authorize us to charge the applicable fees to your payment method.
You may stop using the GuideTrackee® at any time, but no refunds will be issued. We reserve the right to offer refunds at our discretion.
To simplify internal payments, we use internal Credits (C) that must be purchased to issue Access Tokens. For testing purposes, when a new account identified by the Tax Identification Number is created, 10 Credits are granted.
Service pricing
The Service for end users, i.e., tour guides, supervisors, and members, is provided via Access Tokens. To issue a token, a certain amount of internal Credits is required, as stated below:
First two hours
| Token | Simply | Together | Flexible |
|---|---|---|---|
| Guide | 1 C | 1.5 C | 2 C |
| Supervisor | 1.25 C | 2 C | 2 C |
| Member | 0.8 C | 1 C | 1.25 C |
Every next hour
| Token | Simply | Together | Flexible |
|---|---|---|---|
| Guide | 0.25 C | 0.4 C | 0.5 C |
| Supervisor | 0.25 C | 0.4 C | 0.5 C |
| Member | 0.2 C | 0.35 C | 0.5 C |
The minimal tour duration is 2 hours.
Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of your information as described in the Privacy Policy.
Termination
You may terminate your account at any time by contacting us. Upon termination, your right to use the Platform will immediately cease.
We may terminate or suspend your account or access to the Service at our discretion, without notice, for any reason, including a breach of these Terms.
Disclaimers and Limitations of Liability
The Service is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the operation or availability of the Service.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
Indemnification
You agree to indemnify, defend, and hold harmless GuideTrackee® and its affiliates, officers, agents, and employees from any claims, liabilities, damages, losses, and expenses, including legal fees, arising from your use of the Service or violation of these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the Platform after any changes constitutes your acceptance of the new Terms.
Contact Information
If you have any questions or concerns about these Terms, please contact us at office@guidetrackee.com.