Create account

Account type
Operator's data
Account
Consents

Already have an account? Sign in

Terms and Services

Terms of Service

These Terms of Service were last updated on October 9, 2025. Please read these Terms of Service carefully before using our Service.

Introduction

Welcome to the GuideTrackee® service (the Service). By accessing or using our services, you agree to comply with and be bound by these Terms of Service (Terms). Please read them carefully. If you do not agree to these Terms, you may not use the GuideTrackee® service.

Company

The GuideTrackee® service is provided by WTG Solutions sp. z o. o., 30-428 Kraków, ul. Zdunów 22F/5, NIP 6793303306, KRS 0001113840. In this Terms of Service document, the Company refers to WTG Solutions sp. z o. o.

Eligibility

The GuideTrackee® service is available to legal entities (You) located in Poland that have a valid Polish tax identification number (NIP) and to customers of such legal entity who have received GuideTrackee® access tokens (Token) from you, as well as to natural persons (You) and other persons to whom you have made GuideTrackee® access tokens available. By using the Service, you represent and warrant that you meet these requirements.

Acknowledgment

This is the Terms of Service for the GuideTrackee® service and the agreement that is in effect between you and the Company. These Terms of Service set forth the rights and obligations of all users using the Service.

Your access to and use of the Service is also conditioned on your acceptance and compliance with the Company's Privacy Policy. Our Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your personal information when you use the Service and informs you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.

Account Registration

To access the Service, you must register an account. You must provide accurate and complete information during the registration process and keep it current. If you represent a legal entity, a valid tax identification number (NIP) is required.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

Use of the Service

The GuideTrackee® service enables tour registration and issuing of GuideTrackee® access tokens for tours to your direct customers (guides, supervisors, or members) or other natural persons. Depending on the type of tour, different services are provided:

Feature \ Token TypeSimpleTogetherFlexible
TrackingYesYesYes
Predefined guide messagesYesYesYes
Tour member alarm messagesYesYesYes
Guide/member messagesNoYesYes
GuideTrackee® recommendationsYesYesNo
Your recommendations0015
NotificationsNoYesYes
Guide checklistsNoNoYes
Guide informationNoNoYes

To use the GuideTrackee® service, your customers or persons to whom you provide GuideTrackee® access tokens must use the GuideTrackee® mobile application. It is available for iOS and Android operating systems.

You agree not to:

  • Use any other application or build your solutions based on the GuideTrackee® service API to provide the Service to your direct customers or other natural persons.
  • Violate any applicable laws or regulations.
  • Take any actions that disrupt or interrupt the operation of the Service.
  • Use the Service for unauthorized or illegal purposes.
  • Post or share content that is offensive, harmful, or violates the rights of others.

Content

You may have the ability to upload, post, or share content through the Service. By doing so, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display your content.

We reserve the right to remove or modify any content that violates these Terms or is otherwise unacceptable, at our sole discretion. All content made available through the GuideTrackee® service, including text, graphics, logos, and software, is the property of the Company and is protected by copyright and other intellectual property rights.

The Company is not responsible for user content in the Application. You expressly understand and agree that you bear sole responsibility for content and any actions taken under your registered account, whether taken by you or by GuideTrackee® service users associated with your account through GuideTrackee® access tokens. You may not upload any content that is illegal, offensive, annoying, intended to cause disgust, abusive, defamatory, slanderous, obscene, or otherwise unacceptable. Examples of such inappropriate content include, but are not limited to:

  • Illegal or promoting illegal activity.
  • Defamatory, discriminatory, or malicious content, including references or comments concerning religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  • Spam, machine-generated or random content, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  • Containing or installing any viruses, worms, malware, Trojans, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or gain unauthorized access to any data or other information of a third party.
  • Violating any property rights of any party, including patent, trademark, trade secret, copyright, publicity rights, or other rights.
  • Impersonating any person or entity, including the Company and its employees or representatives.
  • Violating the privacy of third parties.
  • False information and features.

The Company reserves the right, but not the obligation, at its sole discretion, to determine whether any Content is appropriate and compliant with these Terms, to block access to the Service.

Subscription and Payments

Some features of the GuideTrackee® service may be available under subscription plans. Details of subscription plans, including prices and billing cycles, will be provided at the time of purchase. You agree to pay all subscription-related fees in a timely manner. We may use third-party payment processors to process payments required to access the Service. By providing your payment information, you authorize us to charge applicable fees from your payment method.

You may stop using GuideTrackee® at any time, but usage costs will not be refunded. We reserve the right to offer refunds at our discretion.

To simplify internal payments, we use internal credits (C) that must be purchased to issue access tokens. By purchasing GuideTrackee® credits, you consent to the delivery of purchased credits immediately after payment and thereby consent to waive your right to withdraw from the contract within 14 days of purchase.

Service Pricing

The service for end users, i.e., guides, supervisors, and users, is provided through Access Tokens. To issue a token, a certain number of internal credits is required, as specified below:

First two hours:

TokenSimpleTogetherFlexible
Guide1 C1.5 C2 C
Supervisor1.25 C2 C2 C
User0.8 C1 C1.25 C

Each subsequent hour:

TokenSimpleTogetherFlexible
Guide0.25 C0.4 C0.5 C
Supervisor0.25 C0.4 C0.5 C
User0.2 C0.35 C0.5 C

The minimum tour duration is 2 hours.

Complaints

In case of incorrect crediting of access credits or incorrect account charges when creating an event and issuing GuideTrackee® access tokens, complaints can be submitted to office@guidetrackee.com. The complaint should include your name, address, NIP (if applicable), address, email, and description of the problem. Complaints will be processed within a maximum of 30 days.

Privacy Policy

Your use of the Service is also subject to our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.

Termination

You may close your account at any time by contacting us at office@guidetrackee.com. After account deletion, your right to use the Service will immediately expire, and your data, except those necessary to maintain billing records, will be deleted. Unused access credits will also be deleted. Financial funds for their purchase will not be refunded.

We may close or suspend your account or access to the Service at our discretion, without notice, for any reason, including violation of these Terms.

Disclaimers and Liability Limitations

The Service is provided on an "as is" and "as available" basis. We provide no warranties, express or implied, regarding the operation or availability of the Service. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Service.

Governing Law

These Terms are governed by and shall be interpreted in accordance with Polish law, without regard to conflicts of law.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the "Last Updated" date will be changed. Continued use of the Platform after any changes are made constitutes acceptance of the new Terms.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at office@guidetrackee.com.

Privacy policy

This Privacy Policy was updated on October 9, 2025.

The data controller is WTG Solutions sp. z o.o., with its registered office in Kraków, postal code 30-428, ul. Zdunów 22F/5, registered in the register of entrepreneurs maintained by the District Court for Kraków-Śródmieście, XI Commercial Division of the National Court Register under number 0001113840, NIP 6793303306.

Our Commitments

We are committed to maintaining the confidentiality and security of your personal data (Personal Data). As part of this commitment, our Privacy Policy governs our actions regarding the collection, use, and disclosure of personal data. This Privacy Policy contains information about the processing of personal data that we are required to present based on legal provisions.

Identification Purposes

We collect, share, and use personal data to enable access to the GuideTrackee® service and application, as well as to process and handle payments and process financial documents. We store personal data solely for the purpose of providing the GuideTrackee® service using the GuideTrackee® mobile application.

Consent

Your consent is required for the collection and use of Personal Data, unless required or permitted by law. Providing us with personal data is always your choice. However, the decision not to provide certain information will prevent us from providing the GuideTrackee® service through the GuideTrackee® mobile application.

Data We Collect

The personal data we collect is exclusively: device identifier, username, and device location provided by the application user for the purpose of operating the GuideTrackee® service.

Legal Basis for Data Processing

We process your personal data only when there is a legal basis for doing so, in particular:

  • based on your consent (Article 6(1)(a) of the GDPR),

  • when processing is necessary for the performance of a contract (Article 6(1)(b) of the GDPR),

  • in order to comply with a legal obligation (Article 6(1)(c) of the GDPR),

  • within the legitimate interest of the controller (Article 6(1)(f) of the GDPR), provided that this does not infringe your rights and freedoms.

Providing personal data is voluntary; however, failure to do so may make it impossible to provide the GuideTrackee® service.

Scope of Collected Data

We collect only the data necessary to provide the service, in particular the device identifier, username, and device location (if shared in the application by the user). We do not collect any personal data beyond this scope.

Your Rights

Subject to applicable restrictions under the General Data Protection Regulation, you have the right to access personal data, the right to rectify incorrect and inadequate personal data, the right to erase personal data, the right to restrict the processing of personal data, the right to object, and the right to data portability.

Limitations on Personal Data Collection

We collect only the personal data that is necessary for the purposes we have defined. With your consent, we may collect personal data contained in the GuideTrackee® application and token registration process.

Principles of Use, Sharing, and Storage

Personal data may be used or disclosed only for the purpose for which it was collected, unless you have given consent or when required or permitted by law. Personal data will be used only during the use of the GuideTrackee® service, that is, when the tour associated with the registration token is in progress or suspended, and the application user has joined the tour.

Accuracy

Personal data will be stored in as accurate, complete, and current form as necessary to achieve the purposes for which it is to be used.

Openness

We will provide information about our policies and practices regarding personal data management.

Customer Access

Upon your request, we will inform you about the use and disclosure of your personal data and provide access to it. We will also enable possible verification of the accuracy of personal data and, if necessary, make appropriate changes. However, in certain circumstances permitted by law, we will not be able to provide certain information. For example, we will not be able to provide information if the matter concerns other persons or if it involves applicable legal and commercial restrictions or security provisions.

Cookies

Cookies are small computer files or information that may be stored on a computer's hard drive when visiting websites. We use cookies to manage the GuideTrackee® service, improve the functionality of our website, and in some cases provide more personalized experiences when visiting our site.

Cookies are widely used and most web browsers are configured to automatically accept cookies. It is possible to set the web browser to prevent the computer from accepting cookies or to have the browser notify about cookies, allowing the user to refuse them. However, it should be noted that disabling cookies prevents the use of and management of the GuideTrackee® service.

Handling Customer Complaints and Suggestions

Any questions and suggestions regarding our Privacy Policy or matters related to our operations can be directed to: office@guidetrackee.com